Privacy Policy

1. Who We Are

Jaatram Logistics Inc. ("we", "us", or "our") is a Canadian logistics company headquartered at 332 Winona Road, Stoney Creek, Ontario, L8E6B5. We operate as a certified Dragonfly Delivery Service Provider serving Ontario, Nova Scotia, and New Brunswick.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at jaatramlogistics.com, contact us, or use our services.

2. Information We Collect

We collect personal information you provide directly to us, which may include:

• Your name, email address, and phone number
• Your company name and business address
• Pickup and delivery location details
• Package type, weight, and shipment information
• Any messages or inquiries you send through our contact or quote forms

We also collect certain information automatically when you visit our website, including your IP address, browser type, referring URLs, and pages visited. This information is collected through standard web server logs and, if applicable, analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Provide and improve our logistics and delivery services
• Send you operational communications related to your shipments
• Comply with applicable laws and regulations
• Protect against fraud and unauthorized access
• Improve the performance and usability of our website

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing Your Information

We may share your information with:

• Dragonfly, as required to fulfil delivery contracts and operations
• Our logistics partners, including Dragonfly, where relevant to your shipment
• Service providers who assist us in operating our website and business (such as email and analytics providers), under strict confidentiality agreements
• Law enforcement or regulatory authorities if required by applicable Canadian law

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Quote requests and contact form submissions are typically retained for up to two years. You may request deletion of your personal information at any time by contacting us at the details below.

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

No method of transmission or storage is completely secure. If you have reason to believe your information has been compromised, please contact us immediately.

7. Your Rights

Under Canadian privacy law (PIPEDA and applicable provincial legislation), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent to processing where consent is the legal basis

To exercise any of these rights, please contact us at jaatramlogistics@gmail.com.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out: